Maximise Chair Time: From Gaps to Growth
Date: Tuesday 20 October 2026
Time: 6.30pm - 7.30pm
CPD: 1 CPD Point
PRESENTERS

Lisa Kalmanovich
Lisa Kalmanovich is a Customer Success Manager for Dentally, focused on helping practices maximise their use of Dentally. They work closely with dental teams to streamline workflows, improve efficiency, and enhance patient experiences. In this webinar, Lisa will highlight Dentally features designed to support receptionists in their day-to-day workflows.

Sonia Sumer
Sonia is the Training Lead at Henry Schein One, leading a passionate team that helps customers get the most out of Dentally through effective training and education. She is focused on building strong customer relationships, creating practical learning resources, and developing training programs that empower users to confidently use the platform and achieve their goals. With a customer-first approach, Sonia works to drive product adoption, build capability, and deliver engaging learning experiences that support long-term customer success.
Session Overview:
Learn how to optimise your appointment book to reduce unused chair time and maximise practice productivity. In this interactive discussion, we’ll explore practical ways to proactively fill schedule gaps, improve diary management and increase utilisation through smarter scheduling workflows. Through a roleplay conversation, we’ll discuss Short Notice Filler, diary zoning and appointment optimisation strategies to help turn empty slots into revenue opportunities.
Sonia, could you also please send through your bio, and headshot so we can include these in the event setup and promotional materials?